Vine 5 Light Chandelier

We Proudly Ship With 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (fulfillment within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment:

All products ship from the U.S.A. If your order is in stock and we process the charges to your credit card, it will ship from the warehouse within 3 business days from the date of your order.

We offer free standard shipping for orders $100 or more to the continental United States shipping transit times are between 1-10 business days after your order has been fulfilled and has left the warehouse. We also offer shipping to Canada for an additional shipping cost. We do not ship to other countries at this time.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us by email at info@exploreserenity.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage or missing parts you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@exploreserenity.com within 24 hours and we will process a claim on your behalf. Claims will not be honored if reported more than 48 hours after the receipt of goods. 

Refunds and Returns:

If you are not satisfied with your order you can submit a return within 30 days of receiving your order by emailing info@exploreserenity.com if you're dissatisfied with your order you (the buyer) will be responsible for the return shipping cost. Refunds will only be issued to the original credit card that you used when placing your order. Returns must be sent back in the original packaging with all parts. Some items may be subject to a re-stocking fee depending on brand.

DO NOT RETURN PRODUCT WITHOUT PRIOR AUTHORIZATION

Cancellations:

All orders canceled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax